Service

An AI agent for WhatsApp and phone that works inside your systems

A customer who writes on Friday night gets an answer within seconds, books an appointment and pays, and on Monday morning the team sees it already closed in the CRM. That is what an AI agent does when it is connected to the business's systems, not just to a chat window.

In short

An AI agent for a business is a digital employee that handles incoming conversations on WhatsApp and by phone: it answers questions from your own information, screens inquiries, books appointments in the calendar, sends payment links and updates the CRM. When a conversation goes beyond the limits you set, it hands off to a person with a summary. The difference between an AI agent and a chatbot is the actions: without a connection to your systems, an agent just talks nicely.

When this is right for you

The phone and WhatsApp keep ringing while you are with a customer, and whoever gets no answer goes to a competitor.
Most inquiries are the same five questions: price, hours, location, availability, how to pay.
Booking an appointment takes three WhatsApp messages back and forth, and someone has to type it into the calendar.
You want 24/7 response, but not a bot that annoys customers and cannot hand off to a person.
You already have an off-the-shelf chatbot, and it cannot do anything except reply.

What we build

WhatsApp agent on WhatsApp Business API

An official business number, not a team member's phone. The agent answers in the business's own voice, from your information, and knows when to stop and hand off.

Phone agent

Answers incoming calls, understands natural spoken language, identifies what the customer needs and logs the call in the CRM. A call that needs a person is transferred with the context, not from scratch.

Actions in your systems

Booking an appointment in Google Calendar or your scheduling system, creating a lead in the CRM, sending a payment link through Stripe or your payment processor, opening a service ticket. The agent does it, it does not just promise.

Handoff to a person with a summary

Together we define what the agent handles on its own and what it does not. When such a case comes up, a team member gets the conversation with a short summary and continues from that point.

What it works with

WhatsApp Business API
Twilio
OpenAI
Claude
Google Calendar
Stripe
monday
HubSpot
Make
n8n

What it looks like for a client

Speed Wash

For Speed Wash we set up a WhatsApp agent that offers an open slot, books the appointment, sends a payment link and a reminder beforehand. The team gets the day organized in advance and deals only with the work itself.

Appointments and payments accepted 24/7, no phone calls

How we work

Discovery, development, testing, rollout and support. At the end of each stage we stop, show what was built and make sure it is what you need. Full process on the home page.

Questions about this service

A chatbot replies by a fixed script. An AI agent understands the question, answers from your information and takes actions in your systems: books an appointment, sends a payment link, opens a lead. The real difference is the actions, not the quality of the conversation.

It says it will check and hands off to a person, along with a summary of the conversation. You define in advance which topics always go to a person, for example complaints or questions about special pricing.

A dedicated business number on WhatsApp Business API is recommended. You can move an existing number, but it then stops working in the regular WhatsApp app on the phone. We go over this in the discovery call.

Yes. It handles Hebrew, English and other languages, including casual spelling, typos and abbreviations. Before launch we run it against real conversations from your business and adjust the phrasing until it sounds like your team.

A list of frequently asked questions with answers, access to the calendar and the CRM, and a decision on who receives the conversations that go to a person. Without that, the agent will be just another chatbot.